ケーススタディ
エグゼクティブプロフィールCuster Telephoneは、アイダホ州の大規模なChallisコミュニティでブロードバンドおよびWi-Fiサービスを拡張するための信頼できるサービスを探していました。過去のデバイスの寿命は非常に限られており、停電後に製品が動作しなくなったため、頻繁に再起動する必要があり、頻繁に交換する必要がありました。 BECは、カスタマーサービスとカスター電話が信頼できるサポートを提供することに加えて、xDSLおよびLTE製品の展開に成功しました。
Summary
Custer Telephone was using a product that had a very limited lifespan and needed to be often rebooted. In addition to this, the greater Challis community suffered from many power outages, which caused a large number of their modems to stop working. Considering they were already using a pretty faulty product with a company who had very unreliable customer service, Custer Telephone Cooperative decided to make a change and find a more reliable device with improved uptime and product support.
Our Solutions
Using BEC Devices has enabled Custer Telephone to expand their Broadband and Wi-Fi services, by delivering a myriad of solutions for their xDSL (5200W - BiPAC 5500W, 7800TNR2 - BiPAC 7800NEL, 8920NER2 - BiPAC 8820NX ) and LTE (6200WZL, 6800RUL - BiPAC 4700ZUL) deployments.
Benefits
In their experiences with BEC modems, Custer Telephone reported they do not have any of the issues that they did with other vendors. According to their IT Manager, Ben Glenn, “the modems are very reliable, and we experience very few issues.” They replace far fewer modems than before this transition.
The customized firmware saves them a considerable amount of time on installation at their subscribers’ homes. They no longer have to program a modem for every install and BEC devices are “safe to go off the shelf.” Their technicians’ favorite part about BEC is the tools are easy to setup because they get pre-configured before shipment.
For Custer Telephone and many other similar environments, BEC Technologies’ equipment has proven its ability to handle the rigors of providing reliable internet services to the unserved and underserved communities. BEC customers expect increased stability and better overall performance, resulting in less maintenance than other products in the industry.
“Customer service is a huge difference. I work with the same guys every time. They know my environment and needs.” A perfect example of this is how Custer Telephone recently began using BEC’s fixed indoor and outdoor LTE routers. Initially, the quality of service did not work to their liking, but BEC’s engineers spent weeks working with them to configure the routers to their exact needs and requirements. “The important part is BEC wanted to get things right and dedicated those hours to make a small customer like myself happy, which they did.”
BiPAC 8200VAZ LTE VDSL2 / ADSL2 、デュアルバンドワイヤレスVoIP VPNルーター
>トリプルWANインターフェイス-LTE、VDSL2 / ADSL2 、およびギガビットEWAN>複数のLTE周波数帯域をサポートする高速4G / LTEモジュールシングルSIMスロット>ギガビットイーサネットWANおよびLAN>デュアルバンド（2.4G、5G）ワイヤレスは1.2Gbpsに到達>組み込み強力な暗号化を備えたIPSec、GRE、OpenVPN、PPTP、L2TP> VoIPサービス：自動転送、自動転送、待機中、3方向の電話会議など> IPv4、IPv6、IPv4 / IPv6デュアルスタック>組み込みSAMBAサーバー、FTPサーバー
Solution
関連製品
